Legal

Refund & Returns Policy

Our sculptures are custom-made to order.

Last updated: 27 September 2026

Every sculpture we produce is custom 3D-printed to your approved design, size and finish. Because of this, our refund and returns terms differ from off-the-shelf retail goods.

1. Custom orders are non-refundable once production starts

Once you approve a design and we begin printing, the 70% deposit and any production-stage payments are non-refundable, because production is dedicated to your specific artwork and cannot be resold. The remaining 30% balance is due on completion, before delivery.

2. Cancelling before production

If you cancel after paying your deposit but before we start production, contact us to discuss a resolution; refundability depends on work already committed on your order (such as design time or materials reserved) and will be confirmed case by case.

3. Defects and quality issues

If your sculpture arrives damaged in transit, or does not match the approved design or agreed specifications, contact us within 7 days of delivery with photos. We will repair, reprint, or otherwise make it right at no extra cost, at our discretion.

4. Changes after approval

Design changes requested after you approve the final design and production begins may incur extra cost and affect the delivery timeline, since materials and print time have already been committed.

5. Delivery issues

Report missing or incorrect items within 3 days of delivery so we can resolve it quickly.